eOpen replaced with Volume License Service Centre (VLSC)

eOpen and MVLS are sites that Microsoft customers use to manage Volume Licensing agreements, download software and access volume licence keys. This will be replaced on 6 December by the Volume Licensing Service Centre (VLSC).

Information for customers about VLSC

Microsoft are providing periodic updates on the improvements and customer support channels. Please review below.

January 4, 2010

1) I am asked to provide a valid business email. Why?

An important new change, Microsoft now require a Windows Live ID and a valid business email address. The valid business email adress may be different from your Live ID and must match the email address on the Volume Agreement or Open License order.

The Registration process, the customer’s Windows Live ID and Business email are linked together. Accessing the “My Permissions” page will display a User’s valid business email address.

If you are the System Administrator and receive the error, you will need to verify that the business email entered on the signed Volume Agreement matches the email being used to Register on the site. If this is all correct and still no luck, go on “Contact Us” to go to the local Regional Support Center for your Region.

2) What are the issues and how should I approach it?

Some customers will not be able to register because their email has not been associated with the Volume License Agreement number (7 numbers). There is an exception process in place that can be initiated through the Microsoft Call Center. I understand this will take some time to manually check.

Secondly, as part of the increased security, some Microsoft Partners will have some limited access to work on behalf of their customers without permissions.

3) Check your Firewall and SPAM filter

It might be worth checking SPAM filters for the Microsoft Validation email. In addition, If Open Program customers haven’t accessed eOpen for over 24 months, again worth looking at Call Center support.

Microsoft have a team in place responding to issues so get in contact with them to get the ball rolling.

December 14, 2010

Microsoft have responded to the recent upgrade and transition to Volume License Service Center (VLSC). This a customer email that has been made available to all affected Microsoft Volume License customers.

The Microsoft Volume Licensing Service Center is currently undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. Our goal is for the site to be available on Wednesday, December 16, 2009. Microsoft is upgrading the online experience based on partner and customer feedback, which will create a single portal to manage all Volume Licensing agreements and IDs, download product keys, and access Software Assurance benefits. This experience will also improve administrative management and offer greater flexibility with streamlined registration and permission management. Currently, additional tool functionality including eAgreements and Explore.MS are also impacted by this maintenance.”

Media Fulfillment

While VLSC is undergoing scheduled maintenance, please visit the Product Activation Call Centers for assistance activating your product. You can find a phone number for your region by visiting http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

Media fulfillment isn’t available while the site is undergoing maintenance, however, we are offering to ship media at no cost to our customers as necessary. If you prefer not to wait for VLSC availability, please contact your local Volume Licensing Call Center by telephone or email to receive information about receiving physical media. 

Customers may encounter longer than normal response times due to high volume based on the site maintenance. We appreciate your patience as we service partner or customer inquiries.

Please check back on the website sign-in page for regular updates and we apologize for any inconvenience. We look forward to providing you with an improved experience in the future.

Executive Summary

The Microsoft Volume Licensing Service Center is currently undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. Additional tool functionality including eAgreements and Explore.MS are also impacted by this maintenance. The goal is for the site to be online on Wednesday, December 16, 2009.  Partners and customers should check back online at the website sign-in page for regular updates.

FAQ

1. I tried to log-in to VLSC and it failed. Why can’t I get in? Why is VLSC down?
A: The Microsoft Volume Licensing Service Center is undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. We apologize for any inconvenience and our goal is for the site to be available on Wednesday, December 16, 2009.  Please check back on the website sign-in page for regular updates.
2. Why is Microsoft upgrading the Volume Licensing Service Center?
A: Based on partner and customer feedback, Microsoft is upgrading the online experience to allow for a single portal to manage all Volume Licensing agreements and IDs, download product keys, and access Software Assurance benefits. This experience will improve administrative management and offer greater flexibility with streamlined registration and permission management.
3. When will the site be available?
A: Our goal is for the site to be available on Wednesday, December 16, 2009.  We request that users regularly check back for updates on the Volume Licensing Service Center website. 
4. Who should I contact if I need to download product keys or receive media?
A: While VLSC is undergoing scheduled maintenance, please visit the Product Activation Call Centers for assistance activating your product. You can find a phone number for your region by visiting http://www.microsoft.com/licensing/existing-customers/activation-centers.aspxMedia fulfillment isn’t available while the site is undergoing maintenance, however, we are offering to ship media at no cost to our customers as necessary.If you prefer not to wait for VLSC availability, please contact your local Volume Licensing Call Center by telephone or email to receive information about receiving physical media. 

  1. North America: VLserva@microsoft.com
  2. Europe, Middle East and Africa: VLservem@microsoft.com
  3. Asia Pacific (FAREAST): VLservp@microsoft.com
  4. Japan: 0120 73 7565
  5. Latin America (LATAM): VLServl@microsoft.com
    Customers may encounter longer than normal response times due to high volume based on the site maintenance. We appreciate your patience as we service partner or customer inquiries.
5: I experienced difficulties last week as well. Is this the same issue?
A: The Microsoft Volume Licensing Service Center is undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. As a result, some customers may have experienced delays in accessing their license information and we apologize for any inconvenience.
6: Can I still receive a Microsoft Licensing report?
A: These reports are temporarily unavailable during maintenance, but will be available when site maintenance is complete
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26 thoughts on “eOpen replaced with Volume License Service Centre (VLSC)

  1. And here we are on 8 December with a non-functioning VLSC site that even MS employees can’t access to provide keys.

    2 1/2 hours on the phone and finally an MS employee admitted I wasn’t going to get anywhere.

    The scary thing is that I’m not seeing anything on the ‘net anywhere about this failure. I’ll try stirring Google up…

    • Hi Martin

      I understand there was a launch of a new site. VLSC 3.0 was bought back online earlier today with all functions working.

      This was part of an update with some customer improvements. VLSC is intended by Microsoft as the single online portal for managing Volume Licensing entitlements for EAs, Select, Select Plus, Open License and Open Value.

      eOpen and MVLS will be retired, with automatic re-directs in place to VLSC.
      All user accounts and registered Licensing IDs will be migrated already.

      Key improvements in VLSC 3.0
      VLSC features a simplified registration process.
      For Open customers, a new user interface consolidates the Terms & Conditions into a two-click process.
      Improved user management

      Thanks

      Tony

  2. I am experiencing an inability to even login to it anymore. It keeps wanting to sign me out of eOpen and keeps telling me to click Try Again. I click Try Again and same thing happens. If I click on Done it just goes back to the main VLSC page and I can’t login.

  3. Pingback: Volume Licensing Dis-Service Center « The Surly Admin

  4. I’ve been trying to access the new VLSC since Wednesday 12/9 with no success at all. It seems my singup information has been lost and password changed–I had to do a whole new one and then the system kept requiring me to enter a buisiness email address but never took me to the next step after it was validated. Calls to the customer service center 866-230-0560 resulted in first a message saying the site is down for maintenance and then a wait in cyberspae for eternity (called “longer than usual hold times” by the recorded message)–no one ever answered after 20 minutes.

    If this is microsoft’s idea of progress and imporvement, I don’t want any part of it. Problem is it’s casuing havoc with my business because I still can’t access my software keys.

  5. I am also having a huge problem trying to get product keys for new open licenses purchased.

    I can’t run through a process myself anymore to get these keys to work and after 2 hours of waiting on the phone one of the poor people working in the licensing centre manually requested I get the administrative rights for that license. 2 days later there was still no sign of the license so my case was raised to a higher level and they will get back to me (Friday the 11/12/09). Today Monday the 14/12/09 the VLSC site is down so I can’t see if I can access it yet and I can’t face another 45 – 60 minutes of the same song while on hold to find out nothing from the call centre!!!

  6. Thanks for the swift responce – I was mainly posting so other users didn’t think they were the only ones still not up and running.

    I will try to call the licensing centre again today as all I need is the product key for my new licenses – however that has not been possible for anyone to give me for over a week now 😦

  7. I have again spoken with the support who have said I can get the product key from the activation phone line. Unfortunaty calling the number just gives me a dead line so no further forward unfortunatly.

  8. Well, no email for me so far. One would think that it would make more sense to actually take down the page that says the site is down for maintenance and replace it with the text of the email. That, however, would have two drawbacks. First, it would be a very public testament to their failure whereas right now only the affected businesses are aware. Second, it would require common sense and if they had that then this wouldn’t have happened in the first place.

    Guess I can scratch MS off the list of MRP vendors to investigate. And before anyone says I’m cutting off my nose to spite my face, consider that it’s the only place I can hurt MS, in their pocket.

    Tony, maybe instead of working so hard, MS should work smarter. Put the eOpen site back up and it gives them something that WE don’t have: time.

  9. Next failure: I need technical support assistance with my new product but can’t get it without the Software Assurance ID #. I can’t get the SA ID without getting the agreement added to the VLSC site, which I can’t do. And neither can MS VLSC.

    It’s now turning into a circle jerk with Tech support telling me to call VLSC for the SA ID and VLSC telling me they can’t provide it, call Tech Support and tell them to take the call anyway.

  10. Just had an update from my vendor, who sent me what looks like an email from MS.

    Beginning Sunday December 13th, various Microsoft Systems were shut down for unscheduled repair.

    It was originally expected that these systems would come back on line today, Wednesday December 16th.

    Unfortunately, that date has slipped and Microsoft’s Goal is to have the systems back online Friday December 18th, at the end of the business day, Pacific Time.

    Please review the following Microsoft Programs/Systems/Processes and how they have been impacted by this unplanned down time:

    Volume Licensing Services Centre (VLSC) – VLSC is a Customer facing tool used for Product Downloads, Product Keys and customer licensing reporting on all of the Microsoft License Programs. VLSC has been completely shut down. Customers and Partners can contact Product Activation call centers for product keys at 888-352-7140. Please be sure the customer has their enrollment or authorization and license numbers available when contacting this resource.

    Explore – Explore is a Partner Tool used for Reporting, Price Lists, Communications, Agreement information. This site also links CDW to the other resources to complete tasks such as requesting credits and order placement. This site has been completely shut down, prohibiting CDW from engaging in any of those activities.

    Programs/Systems/Processes with Some Interruption

    Open Value Agreements – The eAgreements (ECM) Tool that is used to create Open Value Agreements is down. New Agreements cannot be created at this time, orders can be placed on existing agreements only.

    Select Agreement Orders – EDI feeds are not impacted by this system downtime, orders processed through EDI can be processed normally. Orders being processed manually may be delayed.

    Corporate Enterprise Agreements – The Agreements (VLCM) Tool that is used to create Enterprise Agreements online is down. We have reverted back to the paper process for New Enterprise Agreements. We are still working on processing Credit Checks via alternative methods, expect delays.

    Corporate Enterprise Agreement Orders – The tool used to submit orders for Microsoft Enterprise Agreements is accessed through Explore, which is down. We are continuing to attempt to find workarounds for this process, but expect delays for Enterprise Agreement Orders.

    Government Enterprise Agreement Orders – EDI feeds are not impacted by this system downtime, orders processed through EDI can be processed normally. Orders being processed manually may be delayed.

    RMA Requests – RMA Requests will be delayed due to the downtime of the tool utilized by CDW for these requests.

    Programs/Systems/Processes with Workarounds or No Interruption

    Open License Orders – EDI feeds are not impacted by this system downtime, orders processed through EDI can be processed normally.

    Open Value Orders – EDI feeds are not impacted by this system downtime, orders processed through EDI can be processed normally.

    Campus/School Agreement Orders – EDI feeds are not impacted by this system downtime, orders processed through EDI can be processed normally.

    Campus/School Agreements – These agreements are processed manually, no interruption to processing.

    Select Agreements – The eAgreements (VLCM) Tool that is used to create Select Agreements online is down. We have reverted back to the paper process for New Select Agreements.

    Government Enterprise Agreements – These agreements are processed manually, no interruption to processing.

    Microsoft has assured CDW that this downtime is being addressed at the highest levels within their organization. They are working around the clock to make repairs to get the tools back online as quickly as possible. If there are further delays, we will send a follow up communication.

    • Being trying to get my keys for about 7 days now. Finally i received a copy with a set of activation keys and Authorization number but cannot add the new agreement to our account. Microsoft need to manage this change from eopen so that it will impact positively on the company.

      Thank You.

  11. All right then. Here we are 22 days into this whole VLSC mess. I still only have 11 of 22 licenses available to me. Even new licenses that I ordered last week are not there.

    I have tried to stay on hold several times. Each time waiting for more than an hour only to have a problem arise that I must attend to.

    Yes this is so much better than the old system.

    Help me. I can feel my sole slipping into the abyss that is Microsoft.

      • Hi Tony;

        Thanks for the link. However, been there, read that. Read it again though just to be sure that I did not miss anything. “Sparky” has been assisting me but as of yet no joy.
        Some of my licenses show, some do not. Still.

        Argh!

  12. This VLSC site is a DISASTER! As a reseller I handled a lot of agreements on behalf of my customers using MVLS and eOpen. The transition has left me in a total mess. Some of the log ins that I used are not functioning at all and some are not showing the agreements that were there before. WHY did Microsoft not run the VLSC simultaneously with the old sites until the transition was tried and tested. My customers and myself have wasted so much time over the past month and still we have no answers from Microsoft.

  13. Here it is January 7th and all 300+ licenses of mine are gone from the new site. Microsoft told us for years that we needed to manage our licenses using e-Open then they blow it. I hate to think about what happens when we use their hosted exchange. What a total disaster!!! Why can’t they bring up the old eopen site at a different URL so we can at least see what we had.

  14. I have been managing my licenses on eopen for years, and now they are all gone, most of the licemses I managed were for customers. This has left me in a real mess, absolutely useless. How do we get back the licenses that we had??????

    This is yet another nail in the coffin for Micro$haft, and yet another plus for Linux and open source solutions.

    Please if there is anyone out there listening in Microoft land please get my licenses back 😦

  15. Pingback: login eopen

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