Microsoft update on VLSC

Microsoft have responded to the recent upgrade and transition to Volume License Service Center (VLSC). This a customer email that has been made available to all affected Microsoft Volume License customers.

“The Microsoft Volume Licensing Service Center is currently undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. Our goal is for the site to be available on Wednesday, December 16, 2009. Microsoft is upgrading the online experience based on partner and customer feedback, which will create a single portal to manage all Volume Licensing agreements and IDs, download product keys, and access Software Assurance benefits. This experience will also improve administrative management and offer greater flexibility with streamlined registration and permission management. Currently, additional tool functionality including eAgreements and Explore.MS are also impacted by this maintenance.”

Media Fulfillment

While VLSC is undergoing scheduled maintenance, please visit the Product Activation Call Centers for assistance activating your product. You can find a phone number for your region by visiting http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

Media fulfillment isn’t available while the site is undergoing maintenance, however, we are offering to ship media at no cost to our customers as necessary. If you prefer not to wait for VLSC availability, please contact your local Volume Licensing Call Center by telephone or email to receive information about receiving physical media. 

Customers may encounter longer than normal response times due to high volume based on the site maintenance. We appreciate your patience as we service partner or customer inquiries.

Please check back on the website sign-in page for regular updates and we apologize for any inconvenience. We look forward to providing you with an improved experience in the future.

Executive Summary

The Microsoft Volume Licensing Service Center is currently undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. Additional tool functionality including eAgreements and Explore.MS are also impacted by this maintenance. The goal is for the site to be online on Wednesday, December 16, 2009.  Partners and customers should check back online at the website sign-in page for regular updates.

FAQ

1.

I tried to log-in to VLSC and it failed. Why can’t I get in? Why is VLSC down?

A: The Microsoft Volume Licensing Service Center is undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. We apologize for any inconvenience and our goal is for the site to be available on Wednesday, December 16, 2009.  Please check back on the website sign-in page for regular updates.

2.

Why is Microsoft upgrading the Volume Licensing Service Center?

A: Based on partner and customer feedback, Microsoft is upgrading the online experience to allow for a single portal to manage all Volume Licensing agreements and IDs, download product keys, and access Software Assurance benefits. This experience will improve administrative management and offer greater flexibility with streamlined registration and permission management.

3.

When will the site be available?

A: Our goal is for the site to be available on Wednesday, December 16, 2009.  We request that users regularly check back for updates on the Volume Licensing Service Center website. 

4.

Who should I contact if I need to download product keys or receive media?

A: While VLSC is undergoing scheduled maintenance, please visit the Product Activation Call Centers for assistance activating your product. You can find a phone number for your region by visiting http://www.microsoft.com/licensing/existing-customers/activation-centers.aspxMedia fulfillment isn’t available while the site is undergoing maintenance, however, we are offering to ship media at no cost to our customers as necessary.

If you prefer not to wait for VLSC availability, please contact your local Volume Licensing Call Center by telephone or email to receive information about receiving physical media. 

  1. North America: VLserva@microsoft.com
  2. Europe, Middle East and Africa: VLservem@microsoft.com
  3. Asia Pacific (FAREAST): VLservp@microsoft.com
  4. Japan: 0120 73 7565

Latin America (LATAM): VLServl@microsoft.com
Customers may encounter longer than normal response times due to high volume based on the site maintenance. We appreciate your patience as we service partner or customer inquiries.

5:

I experienced difficulties last week as well. Is this the same issue?

A: The Microsoft Volume Licensing Service Center is undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. As a result, some customers may have experienced delays in accessing their license information and we apologize for any inconvenience.

6:

Can I still receive a Microsoft Licensing report?

A: These reports are temporarily unavailable during maintenance, but will be available when site maintenance is complete.
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3 thoughts on “Microsoft update on VLSC

  1. Why didn’t you ship the media instantly?
    The media was not shipped until i called support.
    I lost 15 days because of this.

    • Hi Steve

      I’m a contractor working with Microsoft in England. I have pulled together this blog as a resource on Volume Licensing and Software Asset Management… and more recently VLSC! I’m sorry you’ve had some delays with software shipment, If you’re weather is anything like ours there have been a lot of postal delays. I would recommend dropping your note with some more clear information to your Regional Support Centre. I don’t have any oversight on this at all and the relevant guys may be in a different region. I’m not sure If It is Microsoft or your local distributor that is responsible for sending media to customers.

      Kind Regards

      Tony

  2. Pingback: The roundup: here’s what you may have missed « Microsoft License Review

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